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Frequently Asked Questions
How quickly are orders shipped?
Orders are usually shipped within 1–3 business days.
During peak periods it may take a little longer.
What are the shipping methods?
We ship throughout Greece and Cyprus with collaborating courier companies.
Shipping is free over €60 (Greece) and €100 (Cyprus) .
What do I do if I want to exchange/return a product?
Contact us within 14 days and we will guide you through the entire process.
Do you offer cash on delivery?
Unfortunately, cash on delivery is not supported at this time.
Orders are placed exclusively by debit/credit card, for faster processing, immediate confirmation and security in transactions.
Thank you very much for your understanding — this option allows us to prepare and ship your products in the most reliable way.
Can I request a custom candle or special order?
Yes! We create custom designs, gift boxes, event candles and much more.
Just write to us what's on your mind.
How can I be informed about new collections and limited releases?
Sign up to the Candly Club to be the first to receive news, discount codes and special products.
What materials do you use in your candles?
We use 100% vegan soy wax, premium non-toxic fragrances and cotton or wooden wicks.